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Terms & Conditions

We are confident that you will be delighted with your product, but if due to quality issues you are not please contact us by email on info@penwizard.co.uk or by telephone on 0870 8503797

If you wish to cancel or amend your order please contact us before we have dispatched the goods to you.

All sales are final. Refunds will be given at the discretion of the management.

If spelling or illustrations appear incorrect please contact us immediately. If deemed to be spelling mistake on the original order information the product shall not be replaced. This information can be printed off at the time of ordering or referred back to at any stage of the ordering process.

A re-print can be made at half of the original purchase price. If the spelling or illustration is a technical mistake made by Penwizard, a replacement shall be immediately issued free of charge.

If you wish to return a product to us, please email info@penwizard.co.uk

You will then need to return the product by post to:

Penwizard
PO Box 106
Lymm
Cheshire
WA13 0W

Once we've received it, we will refund your payment.

Return postage costs will be refunded if there is a quality fault with the book.

Please report non-delivery after 14 days of placing the order.

For further queries please refer to our Help pages.

Privacy Policy

All information is kept strictly confidential in accordance with the Data Protection Act 1998. We will only use the information that you provide to process orders, despatch orders, process payments and communicate with you about our products, services and any other news from Penwizard that we think may interest you, unless you select otherwise.

We never sell, share, trade or give away any names, phone numbers or addresses to any outside vendors. The only exception to this policy is in regards to debt collection or fraudulent activity. We will send all pertinent information to outside companies as deemed necessary to collect any funds due or to curtail fraudulent activity. We are committed to protecting your privacy.

The information you provide us about your child and his/her friends and family will only be used to create your book.
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